DeMert Wig Care Products
Wigs/accessories may be returned for store credit if the item was not worn, tried on, or altered, and only if all original packaging is included. Please contact at firstname.lastname@example.org within five business days of receipt. If item has been altered or worn or is missing packaging, or the return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure that they are in new condition. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell!
Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the incorrect or defective item.
We strongly recommend you order color swatches if you need a specific color. Color differences from one monitor to real life are not a defect, and will not be treated as such. We take great care to color correct our photos, but we cannot anticipate how a product will look on your device.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.
For more information regarding Returns and Privacy Policies, please click here!
All shipments both domestic and global are subject to delays as the pandemic changes. We caution international customers not to order if your country has closed their borders, as many packages are being returned during this time.
What Does It Mean To Backorder A Wig?
- If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and reserve product from the next time the item is restocked. Backordered wigs will be shipped upon warehouse replenishment. Please allow the current processing time to pass before receiving a shipping notification.
- Out of stock wigs do not have guaranteed restock dates due to the unpredictability of production and shipping times. Rough estimates are provided, but we cannot give firm dates when items will replenish. For more information, please visit our restock page.
- We do not ship partial orders. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated and held for your order. If you prefer to receive your in stock item first, please place separate orders.
When Will I Get My Package?
Orders normally process in 1-3 business days, or longer during high volume periods such as sales. Please view the cart or site banner for current processing times. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 9.00 to 17.00 IST.
To cancel your order, please email us as soon as possible with the subject - CANCEL [your order number]. We will do our best, but we cannot cancel an order that has already been shipped.
If you live in the EU
We offer both UPS and An Post shipping methods. PLEASE NOTE: These are shipping time estimates provided by our couriers. We do not control actual shipping time! Estimates are not guaranteed and actual shipping times will vary. These shipping times are for transit after our processing time has passed and the item is handed to a carrier.
UPS Standard: Typically next day (Ireland), 3 days (northern/northwestern Europe), 3+ days (southern/eastern Europe)
UPS Express: Typically next day as early as 10.30
UPS Express Plus: Typically next day as early as 9.00
All of the shipping methods listed above include shipping insurance EXCEPT An Post Standard. Unfortunately, if you choose An Post Standard and it gets lost, we cannot replace it and An Post will not issue a refund; we offer Standard as a budget option, but please select it at your own risk!
If you live outside the EU
Some things to keep in mind for international shipping:
- International packages may be subject to additional fees for customs/duty charges imposed and collected by your country's customs office. Customs fees are the sole responsibility of the customer and are not collected or paid in advance by Arda Wigs. We have no way of predicting or avoiding customs fees.
- We cannot mark packages as “gifts".
Please note, UPS International packages and other packages delivered by private courier that are refused at customs may be subject to export fees, which will be deducted from your refund after the package arrives back to our warehouse.
UPS Worldwide Expedited: Average delivery time 2-5 Business Days.
UPS Worldwide Express Plus: Average delivery time 1-3 Business Days.
What If My Package Is Lost, Stolen, Or Damaged?
Shipping insurance is included on all UPS packages. Shipping insurance is not included on An Post Standard shipping. Please be aware that we cannot offer replacements on parcels shipped via this method. Claims for lost UPS packages can only be made 24 hours after the stated arrival time.
If your tracking number states that your package is delivered but you have not received anything, please be sure to check your mail area (mailbox, lobby, front desk, etc), as well as in sheltered areas around your building and at neighboring residences. If your tracking number says delivered and still nothing has turned up please contact us at email@example.com and we will do our best to get the claims process underway as quickly as possible.
Claims process and investigation typically take at least ten business days (two weeks) before a refund or replacement can be provided. Claims cannot be filed for An Post Standard shipping.
I think my wig is defective. What do I do?
Please email us at firstname.lastname@example.org! Wigs are handmade items with a complex production process and therefore subject to various human errors; we try to quality check everything, but due to the nature of the product, some mistakes may slip past us. Provide your order number, let us know the issue, and send photos. Defects are handled on a case by case basis, and we are happy to assist you in any way we can!
Sometimes you have questions that need answering ASAP! Please browse our FAQ below, and you may be able to avoid waiting 1-2 business days for an email reply!
We are currently based in County Kerry, Ireland. (Please note that we ship from the EU, not the UK.)
Shipping is turned off for customers in the Americas as these markets are better served by Arda Wigs USA and Arda Canada; if you are in the Americas, please check there first! If we have something in stock that you need and that isn't available from the US or Canada, please email us at email@example.com to enquire about a special order, but be aware that the shipping may be slower and more expensive.
Each branch of Arda ships from its own warehouse with its own dedicated stock. Since we are the newest and currently smallest branch, we are still in the process of building up stock and figuring out what products the European market will require and in what quantities. Please be patient and more importantly, let us know what you're looking for if we don't currently stock it! If you want something that's available at another Arda branch but not in stock with us, please send us an email with the item and your deadline and we'll see if there's anything we can do to get it to you!
We are a wholly-owned subsidiary of Arda Wigs USA, and our operator in the EU is one of the company's original founders.
Yes! CLASSIC fibre is heat-resistant up to 215°C (420°F), and SILKY up to 175°C (350°F). We suggest using styling tools in the medium (120-150°C) range to extend the lifespan of your wig. Dyed fibers and unspecified fibers are comparable to SILKY's.
For more information on the differences, check out our Classic vs Silky page!
Bear in mind short Silky will not be as soft to the touch as long Silky, due to the layering of fibers for the short cut. Rest assured you will still get the signature Silky shake-and-go benefits!
Most of our wigs are about 56-58cm circumference and can stretch up to around 63cm, which can fit most heads! Wigs that are smaller or do not have as much stretch will include such information in their site description. If you have a lot of hair, braid or twist it in two or more sections around your head before putting on a wig cap. Some people start with damp hair to achieve even better compression. To increase the wig's size further, an easy quick trick is to cut a spot in the wig behind each ear, and use the wig's elastic to bridge the gaps together to give you up to an extra 2cm on each side. Below is a handy head measuring guide for our wigs!
Arda Europe will be looking to sponsor cosplayers, drag queens, and other costume artists in the near future. An announcement about how to apply will be made at a later date.
While we do our best to carry a variety of products in numerous colours, items that don't sell quickly can take up a lot of space in both our warehouse and on restock orders. These items are eventually discontinued and removed to free up space to better stock our in-demand items, and create new styles and colours too. If a new or trending character pops up that may need a discontinued item, we can always bring it back again!
Orders & Shipping
Arda Europe has a processing time of 1-3 business days. We try to ship things as fast as possible, but it all depends on our order volume! If you are on a deadline, please email us before ordering or as soon as you have placed your order at firstname.lastname@example.org. We all know what it's like to need something last minute and are happy work with you to make sure you receive the items you purchased in a timely manner. Please note that we cannot fulfill rush requests during sales. If you backordered an item, your entire order will not ship until your order can be completely fulfilled! Backorders & Restock FAQ category will have more details, along with our Backorder policy page.
It depends on the weight of your package and what country you're in. For the best estimate, please add the item(s) to your cart, and proceed to checkout. You can view your shipping options and prices before you complete your order.
If you place an order from outside the EU, we cannot predict or prepay customs fees that may be imposed by your country; this is a big part of why we opened an EU store to begin with! Unfortunately, as it stands currently, the only way they can be assessed and paid is on the buyer's side once the package is in the country.
Currently we do not have a storefront or a local pickup option.
An Post Standard packages do not include shipping insurance; choose Standard shipping at your own risk. If your shipment method includes insurance and your tracking number states that your package is delivered but you have not received anything, please be sure to check your mail area (mailbox, lobby, front desk, etc), as well as at neighbouring residences. If your tracking number says delivered and still nothing has turned up after 48 hours, please contact us at email@example.com and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes several weeks before a refund or replacement can be provided.
Please email us at firstname.lastname@example.org! Please understand that wigs are a handmade item with a complex production process and are therefore subject to a variety of potential human errors. We try to quality check everything, but due to the nature of the product, some mistakes may slip past us. When you contact us, please provide your order number, let us know the issue, and send photos. (Good photos are important not just to show us the defect, but for us to report defects to our manufacturing partners!) Defects are assessed on a case-by-case basis, and we are eager to make sure that every customer receives a product that is up to our high standards.
All sales are final on clearance and discontinued items. Please note that some sale or clearance items may be advertised as defective and sold as-is.
Backorders & Restock
Please see our Backorder & Shipping Policies page for more details!
Unfortunately we cannot, sorry! When an order is placed, our cart system can only charge for the shipping of one package. Your order will not be shipped out until ALL items are accounted for. If you want an in-stock item sooner, please purchase your items in separate transactions.
We understand that circumstances change and sometimes our restocks can be delayed, so if you need to make changes to an order that is awaiting items, please email us at email@example.com and we'll help you out!
That depends on the item! Please visit our restock page for more information. Completed orders containing backordered items will ship out shortly after our restock arrives. This means if your order contains more than one backordered item, it will be shipped after all backordered items are received in our warehouse, which includes orders with items on different restocks. If you do not see an item listed, feel free to email us at firstname.lastname@example.org.
Please be aware that due to economic disruption, production times have been drastically impacted by COVID-19, especially times for lacefront wigs. Although we are actively working with our manufacturing partners to attempt to mitigate the issue as much as possible, ultimately these circumstances are beyond our control, and we hope to see shorter wait times return when the world has gotten back to normal.
You might be ordering during a sale. Backorders are temporarily disabled during ALL of our sales. You can backorder a wig again as soon as the sale is over. If there is no sale going on, please contact us. Keep in mind that only WIGS and WIG ACCESSORIES can be backordered. Items such as wig heads and styling tools cannot be ordered when out of stock.
All restocks are soft dates only. This is because we are at the mercy of shipping times and customs holds for all restock shipments. Sometimes we won’t know the arrival date of our restock until the week or even a matter of days before; we've even had pallets full of boxes arrive at our warehouse without any warning at all. We do our best to keep everyone fully updated, but oftentimes, we only have a soft date far in advance. This is why all restocks go by month instead of exact days or weeks.
Backorders receive priority processing when restock arrives, so we are likely working on your order as you read this. Please wait until the current posted processing time, and email us in the event it has passed and you've not received a tracking number.
While there are currently no conventions due to, well, stuff, in the future you will be able to check out our convention schedule here!
We only bring a specific selection of wigs to each convention. It is usually based on popularity and/or current and trending anime, video games, etc. If you would like to purchase or just see a particular item in person, please email us and if it's in stock, we'll bring one and hold it for you at the booth! Conventions are a big undertaking and we pack up and hit the road long before the show starts, so please try to email at least a week in advance if possible to ensure that we are able to fulfill your request.
Please email us at email@example.com with the subject line "[name of convention] request" and include which specific items and colours you are looking for. Requests are NOT guaranteed unless we have confirmed with you via email! If we cannot fulfill your request, we will do our best to accommodate you otherwise!
Tutorials & Styling
Arda does not offer either of these services, but please feel free to check out our list of recommended wig commissioners! You may find and artist who can style just what you need for your next project. (Note: Recommended commissioners are not our employees, and Arda is not responsible for 3rd party transactions)
Yes and no! This tends to happen with longer, straight styles in particular. Some loose fibres may come out with the first combing, where the raw edges of the wefts will still give up the ghost of some of the fiber, as it were. Be sure to use a wide-tooth comb since brushes tend to pull out more fibre. Some shedding on all wigs is normal. Longer wigs will also feel like they're shedding more due to how long the hair is. Excessive shedding (continuing to pull out entire fistfuls of fiber when finger combing) is not normal.
Please note that wigs receive a haircut from a real person as the final step in their production process, and occasionally the stylist might fail to remove all of the cut fibre before packing the wig; this is especially true with curly, layered wigs where the excess fibre can really blend in. If you find larger locks of loose fibre in your wig but the wig seems otherwise normal after it's combed out for the first time, this was most likely the issue!
Wigs without skin tops may have crimped fibre. This is intentional and helps with styling and maintaining the wig's volume. Some examples of wigs with crimped tops are Inigo, Jaguar, Jareth, Caine, Kyle, and Le Tigre.
Yes! Our CLASSIC fibre is heat-resistant up to 215°C (420°F), and SILKY to 175°C (350°F). We suggest using styling tools in the 120-150°C (250-300°F) range to extend the lifespan of your wig. Just like real hair, synthetic fibre can be damaged by extensive use of heat over time.
To wash your wig, mix a gentle shampoo or soap with cool-to-lukewarm water. Avoid hot water, as this will relax curly wigs. There is no need to lather; gently swish the wig around, then rinse and pat with a towel. If you have used heavy styling products such as hairspray or gel in the wig, try starting by soaking the wig in a mixture of water and baking soda.
To detangle, use a wide tooth comb or your fingers, gently and gradually working your way from bottom to top. Do not pull as this will stretch the fibres and can cause breakage and frizzing! Persistent knots can be carefully trimmed out of the hair using a pair of small scissors or shears. For curly wigs, work on one curl at a time, wrapping the strand around your fingers to restore the shape. A soak in a mixture of water and fabric softener followed by a thorough rinse can help to make the fibres even softer, as can a synthetic detangling spray.
Products intended for styling hair shouldn't damage the wig fibres, but please be aware of harsh chemicals that can damage the wig cap's material, such as bleaching agents. Our wigs can be worn in both chlorinated water and saltwater without damaging them, but we do recommend washing and detangling them immediately after each use in water. We sell Demert brand detangling spray and Got2B styling products which are specially formulated to work on wigs.