Wigs/accessories may be returned for store credit if the item was not worn, tried on, or altered, and only if all original packaging is included. Please contact at firstname.lastname@example.org within five business days of receipt. If item has been altered or worn or is missing packaging, or the return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure that they are in new condition. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell!
Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the incorrect or defective item.
We strongly recommend you order color swatches if you need a specific color. Color differences from one monitor to real life are not a defect, and will not be treated as such. We take great care to color correct our photos, but we cannot anticipate how a product will look on your device.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.
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