Backorder & Shipping Policies
All shipments both domestic and global are subject to delays as the pandemic changes. We caution international customers not to order if your country has closed their borders, as many packages are being returned during this time.
What Does It Mean To Backorder A Wig?
- If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and reserve product from the next time the item is restocked. Backordered wigs will be shipped upon warehouse replenishment. Please allow the current processing time to pass before receiving a shipping notification.
- Out of stock wigs do not have guaranteed restock dates due to the unpredictability of production and shipping times. Rough estimates are provided, but we cannot give firm dates when items will replenish. For more information, please visit our restock page.
- We do not ship partial orders. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated and held for your order. If you prefer to receive your in stock item first, please place separate orders.
When Will I Get My Package?
Orders normally process in 1-3 business days, or longer during high volume periods such as sales. Please view the cart or site banner for current processing times. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 9.00 to 17.00 IST.
To cancel your order, please email us as soon as possible with the subject - CANCEL [your order number]. We will do our best, but we cannot cancel an order that has already been shipped.
If you live in the EU
We offer Deutsche Post, GLS and DPD shipping options for wigs and An Post shipping methods for colour samples.. PLEASE NOTE: These are shipping time estimates provided by our couriers. We do not control actual shipping time! Estimates are not guaranteed and actual shipping times will vary. These shipping times are for transit after our processing time has passed and the item is handed to a carrier.
All of the shipping methods listed above include shipping insurance EXCEPT An Post Standard. Unfortunately, if you choose An Post Standard and it gets lost, we cannot replace it and An Post will not issue a refund; we offer Standard as a budget option, but please select it at your own risk!
If you live outside the EU
Some things to keep in mind for international shipping:
- International packages may be subject to additional fees for customs/duty charges imposed and collected by your country's customs office. Customs fees are the sole responsibility of the customer and are not collected or paid in advance by Arda Wigs. We have no way of predicting or avoiding customs fees.
- We cannot mark packages as “gifts".
Please note, UPS International packages and other packages delivered by private courier that are refused at customs may be subject to export fees, which will be deducted from your refund after the package arrives back to our warehouse.
UPS Worldwide Expedited: Average delivery time 2-5 Business Days.
UPS Worldwide Express Plus: Average delivery time 1-3 Business Days.
What If My Package Is Lost, Stolen, Or Damaged?
Shipping insurance is included on all UPS packages. Shipping insurance is not included on An Post Standard shipping. Please be aware that we cannot offer replacements on parcels shipped via this method. Claims for lost UPS packages can only be made 24 hours after the stated arrival time.
If your tracking number states that your package is delivered but you have not received anything, please be sure to check your mail area (mailbox, lobby, front desk, etc), as well as in sheltered areas around your building and at neighboring residences. If your tracking number says delivered and still nothing has turned up please contact us at firstname.lastname@example.org and we will do our best to get the claims process underway as quickly as possible.
Claims process and investigation typically take at least ten business days (two weeks) before a refund or replacement can be provided. Claims cannot be filed for An Post Standard shipping.
I think my wig is defective. What do I do?
Please email us at email@example.com! Wigs are handmade items with a complex production process and therefore subject to various human errors; we try to quality check everything, but due to the nature of the product, some mistakes may slip past us. Provide your order number, let us know the issue, and send photos. Defects are handled on a case by case basis, and we are happy to assist you in any way we can!